Shipping & Delivery
We deliver wine, whisky, saké, beer and spirits right across Australia from our store in Enmore, Sydney. Below are our current rates, timings and everything else worth knowing before you order.
Delivery rates
| Destination | Order value | Delivery cost |
|---|---|---|
| NSW | Over $150 | FREE |
| NSW | $150 and under | $25 |
| VIC & ACT | Any | $25 flat |
| QLD, SA, WA, TAS & NT | Any | $28 flat |
Free delivery applies to NSW orders over $150 only. Deliveries to dry zones and restricted areas can't be fulfilled.
Prefer to collect? Click and collect is free from our store at 152 Enmore Road, Enmore NSW 2042. Choose it at checkout and we'll email you when your order is ready — usually within a couple of hours during opening hours.
Delivery timeframes
- NSW metro: up to 2 business days
- Interstate metro: 3 – 6 business days
- Rural areas: 7 – 14 business days
These are carrier transit times only and are additional to our handling time. We can't guarantee delivery on a specific day or at a specific time. Occasionally circumstances outside our control — weather, carrier delays, peak periods — will push these out.
Handling and dispatch
Orders are generally dispatched within 24 hours of payment. During peak periods and public holidays this can stretch to 72 hours. We dispatch Monday to Friday, excluding public holidays.
Please double-check your delivery address at checkout — an incorrect address is the most common cause of a delayed order.
Tracking your order
Every order is sent with tracking. Once your parcel is dispatched you'll receive a confirmation email containing your tracking number and a link, so you can follow it from our door to yours.
Most parcels travel with Australia Post, and can be tracked directly at auspost.com.au/track. We also use other carriers such as Fastway Couriers where appropriate. If your order has been dispatched and no delivery attempt has been made, you can request a redirection through the carrier using your tracking number.
Can't find your tracking email? Check your spam folder first, then get in touch with your order number and we'll chase it up.
Receiving an alcohol delivery
Because we're delivering alcohol, there are a few rules we can't bend:
- Someone aged 18 or over must be present to accept the delivery and may be asked for ID.
- 'Authority to Leave' requests can't be fulfilled — parcels won't be left unattended.
- We can't deliver to PO boxes, locked bags or parcel lockers.
If nobody's home, the carrier will leave a card and the parcel will go to your local post office or depot for collection.
Re-delivery and returns to sender
A $15 re-delivery fee applies where:
- an incorrect delivery address was provided at checkout, or
- an undelivered parcel wasn't collected from the post office and was returned to us.
International shipping
We don't currently ship outside Australia.
Questions
Anything not covered here — a delivery deadline, a bulk or corporate order, a gift going to a different address — just contact us or call (02) 9557 3466 and we'll sort it out. Our refund policy covers anything that arrives damaged.